MINIMUM ORDER
We have no “minimum order” restrictions.
SHIPPING & HANDLING COSTS
Shipping of stock items is free to US addresses. International orders are processed offline via a PayPal invoice once the USPS shipping costs are determined and agreed-to. There are no packing and handling charges.
SALES & SPECIAL OFFERS
We will occasionally offer goods on sale or at special, discounted pricing. Other discounts may not be applicable to those items.
USE OF RESTRICTED COUPON CODES & VOUCHERS
Coupon codes and vouchers are sometimes issued to specific groups or individuals that offer special, discounted pricing. If we find that one for which the user is not qualified has been used, we will take that as your tacit approval to join that group. If another order is placed using an offer without becoming qualified, the order will be rejected, and a refund issued.
SHIPPING METHOD
We offer the use of the United State Postal Service or UPS for deliveries, at our discretion. If you wish to specify the shipping mode, including billing shipment to your own carrier account, please contact us.
INTERNATIONAL ORDERS
We gladly accept international orders, but please understand that, as we have no control over the whims of customs personnel around the world, we will not accept responsibility for orders that are rejected upon entry to your country, so you are ordering at your own risk. If rejected orders are returned to us, we will gladly refund the cost of the goods, less any fees we may incur for the return, but cannot refund the shipping cost under any circumstances. In effect, we can only guarantee that we will ship, not that you will get it.
We strongly advise that you contact the authorities in your country before ordering, and only order acceptable items, to ensure a swift, easy customs clearance
CANADIAN CUSTOMERS
Many Canadian customers prefer to have their orders shipped to “Shipping Services” along the border in the US, then take them home themselves. Not only does it simplify and accelerate clearance, but it saves a bundle on shipping.
With the more-stringent security requirements at the border, and the unfortunate inequitable ways in which the regulations are interpreted between border-crossing sites, it is quite common for shipments to be delayed in-transit, so please plan accordingly when placing orders.
Refunds will be issued for any products returned prepaid to us, but the original shipping costs will not be refunded in any case.
ORDER HANDLING
Orders are filled in the order received, which can lead to items being unavailable. If an ordered item is out-of-stock, we will not make substitutes without your permission.
We ship on all business days. Orders placed before 11 a.m. usually go out that same day. We try to get all orders out right away, but cannot guarantee exactly when an order will ship.
As we cut and paste your personal information from the order you submit, any additional charges assessed by FedEx due to errors in the address or phone number will be passed on to you.
We do not normally request them, but if you specifically request that a package be left without a signature, we have no recourse with the carrier, so will not be responsible for lost packages. Even if you do request that a package be left, the delivering driver has the final say, and may choose not to do so.
PAYMENT
When checking out, you may pay with a credit or debit card, or from a PayPal account. We are unable to accept checks or purchase orders.
When you submit your order, you are dealing directly with our merchant service, and NO MONEY IS SENT IMMEDIATELY. You are only “authorizing” the charge. After we have packed your order, we log into our merchant account and “capture” the actual cost of your order. Then, and only then, is the transfer of funds executed.
LIABILITY
First Rays will assume no liability for any goods that are improperly used, handled, applied, or stored.
PROBLEMS, RETURNS, & REFUNDS
We endeavor to fulfill orders only with top-quality, defect-free goods, but sometimes mistakes happen. Likewise, we are pretty experienced at packing shipments, but have no control over the carriers, so damage rarely has-, but can occur. In cases where items are damaged or missing from your shipment, we will replaced the item or refund the purchase price, at our discretion. If there is any reason you are dissatisfied with your order, please contact us immediately, and we will work with you to resolve it.
We will accept prepaid returns of stock items. If they arrive in their original condition, we will happily refund the full cost of those items. Shipping costs are non-refundable. DROP-SHIPPED or NON-STOCK items are not returnable.
PLANTSWe do not have heat packs available. If you are in an area where it is particularly cold or the package must travel through one, please do not order plants. No refund will be given for damage incurred in transit.
These can only be shipped to continental US addresses (the “lower 48”) and while we will pack them well, they are sold as-is with no warranty or guarantee of safe delivery.